When you do this long enough, people will talk.


Real People. Real Stories. Real Results.

Visit Carson Valley embarked on a full redesign of our website with the help of NetPilot. Highly engaged teamwork set the tone through the entire cycle as well as with post launch follow-up. Next steps, key design initiatives and more were all expertly guided and tracked. The NP team clearly understood our objectives while always executing on time. Any challenges were met with solid solutions that were both cost effective and in line with our core needs. Design, leadership, communication, tech support, training . . . outstanding collaboration!

Jan Vandermade, Executive Director
Visit Carson Valley

“I can’t speak highly enough about John Merry and his team at NetPilot.  I can honestly say they were the most professional organization I’ve worked with in a long time.  Over the years I’ve had several websites created for me by others, which quite frankly pale in comparison to the superior product the NetPilot team produces.  Their attention to detail far surpassed my expectations and their follow through is second to none.

I’m a perfectionist by nature, so I tend to find myself letdown throughout process and typically end up settling for an inferior product.  I can honestly say this was not the case with the NetPilot team and with the first rate website they produced for us.  From the beginning to the end, the NetPilot team was there to answer all my questions, give valuable feedback and guide me step by step throughout the process.

Trust me you won’t find more attentive, creative and experienced website builders than the team at NetPilot.  They are the only company I’ll work with in the future.”

Jason Lewis, Broker/Owner

“We’ve gotten a number of compliments on the site and at least two jobs we’ve gotten because someone at a company said we have a really good website so they gave us a call, so thank you to you and your team for your excellent work!”

Caleb Rockwell
Pacific Power Engineers, Inc.

“Our site was not a simple site transition.  We had content that was outdated, pages that looked horrible and pictures that were not setup properly.  NetPilot helped us as we began the journey.  They created an outline of where we wanted to take the site.  The team has usability knowledge (they know what users do) and knows how to design with them in mind.  Now that we are on the other side of the launch, we have a website we are now maintaining internally.  It’s highly organized.  NetPilot’s team makes sure we are trained on all the tools needed to continue a speedy loading site.

I’m the Information Technology Officer for this Fire Department and I do not get any benefit for saying any of the above.  We really did have a great experience with NetPilot and they changed our site to be amazing vs. mediocre.  If you go out to bid or have to choose from many on a list, consider what you pay for.  With NetPilot, I paid one price.  Be very careful who you choose and do your homework.   From our experience, these folks have integrity.  I still use them for other tasks.”

Eric Prosser, Information Technology Officer
Santa Clara County Central Fire Protection District

“Websites are an integral part of any business today.  A good website designer must possess many qualities and traits from the obvious of staying current on trends and technology to the not so obvious of being an excellent communicator.  I have had the pleasure of working with John Merry of NetPilot for over a decade now.   John always makes me feel like my site is his number one priority.  He is timely in his deliverables and patient when I am not.  He never makes you feel like you are a pest or don’t know what you are talking about (even when you don’t).  NetPilot has been in business for many years and has established roots in their community.  If you want a website that stands out in a crowd and a pleasant experience while creating it, NetPilot is for you.”

Debbie Manning, President/CEO
El Dorado Hills Chamber of Commerce

“We really enjoyed working with John, Marla, and the team on our new website (check it out: health-access.org ) and frankly cannot say enough positive things about Net Pilot.

Health Access, the statewide coalition for California’s health care consumers and premier advocacy organization dedicated to full implementation of health reform (AKA Obamacare), has several layers to our approval process AND we are entering into an exciting transition in terms of strategy and focus for the post-reform environment. These factors can easily overwhelm (or delay) the task of building a new website. But none of this stood in the way for NetPilot. In fact, they helped us work through our many decisions on design, structure, and content–and helped us move our process along to completion. Our many stakeholders love the site, and we have an easy time keeping it up to date through the user-friendly tool they set up for us.”

Judi Hilman, Former Director of Policy Research and Communications
Health Access Foundation

“Our company, Burger Rehabilitation, has partnered and worked with NetPilot Web Solutions for some time.  We first met John and his team years ago when we wanted to revamp our website and add more functionality. Over the years we have done just that.  From adding RSS feeds to our site for up to date news on the therapy industry.  To customizing our locations pages and therapy products store. NetPilot has always been very responsive and thoughtful in their approach.  They are especially detailed in their preparing by asking the right questions in order to fine tune the needs and wants of our requests. I would recommend them to anyone looking to improve, replace or develop their digital space online.  They are very professional and quick to make the adjustments needed.”

Eric Burger, Vice President Business Development
Burger Rehabilitation Systems

“NetPilot produced a website for us beyond our expectations.  They are very easy to work with and prompt with replies to questions.  They even gave us suggestions beyond their scope of work.  We highly recommend them.”

Josh Bendick, Co-winemaker
Holly’s Hill Vineyards

“John Merry and his team at NetPilot are the best of the best. We have worked with him for years and we are always happy with his work. A competitor of ours was so impressed with our website he called Net Pilot directly to design their website, John being the classy guy he is contacted us immediately and did not design their website. He is not only a talented web designer but a great, stand up guy. We love working with them.”

Tiffany Bertolini, Operations Manager
Pacific Interstate Insurance Brokers

“The City of Ione interviewed numerous web designers in pursuit of the highest quality and professionalism.  We chose NetPilot Web Solutions and their team not only met but exceeded our expectations. John Merry is prompt, insightful, creative, assists beyond original scope of work,  very patient and able to teach individuals with no technical skills. Our website, ione-ca.com, consistently receives positive reviews for ease of use and for the beautiful layout.  The price we paid is a bargain for the web design and continued support we receive.  You will not be disappointed!”

Deborah Mackey, Fire Marshall
City of Ione, CA

“NetPilot handled a very large, complex web site project and made it seem easy. One of the best that I’ve work with in the last ten years. John Merry was excellent in planning and implementation. He provided really clear answers to our questions, a frequently updated list of items needed, and excellent training on how to maintain the website after it was completed. We usually went with their recommendations on graphic design and color, as they knew best and the website turned out beautiful!”

Ken Gregory, Marketing Director
Rex Moore Electrical Contractors & Engineers

“We started working with NetPilot Web Solutions about 6 years ago.  They built our website from scratch and immediately upon release, it won an award.  The honor, granted by the Interactive Media Awards, recognizes that the project met and surpassed the standards of excellence that comprise the web’s most professional work. The judging consisted of various criteria, including design, usability, and innovation in technical features, standards compliance and content. In order to win this award level, the site had to meet strict guidelines in each area – an achievement only a fraction of sites in the IMA competition earn each year.  To view our website: (visitcarsonvalley.org)

John and his team at NetPilot Web Solutions are a true pleasure to work with.  They are extremely professional, efficient, thorough, timely, consistent, experienced, and knowledgeable and above all offer excellent customer service.  One of the things we appreciate is if they are not 100% sure of how something works or how something should be done, they find out.  Not only do they get back to you with a knowledgeable answer, but they have already tested it to make sure that it is completely accurate.

In this day and age where web and graphic designers seem to be everywhere, you only want the best for your business.  We highly recommend using NetPilot Web Solutions.  We are extremely satisfied and can’t say enough positive things about them.”

Ali Moffitt, Marketing & Multimedia Manager
Carson Valley Visitors Authority

“We were starting a new business across the country and heard about Netpilot.  They were clear, and concise with their proposal and decided to try to work with a company long distance to make our website.  They have been fabulous.  Over the past few years, we updated things, added products, etc.  They are always quick to respond to our requests and do exactly what we envision on our site.  Everything always works perfectly with the site links.  We highly recommend their services.  John and his staff are fabulous!”

Susan Hyde, Co-owner

“My company is the largest of the commercial mortgage portals.  You can think of us as the eLoan or LendingTree of commercial real estate finance.

We have been using NetPilot Web Solutions for over a decade (that’s a long-long time), and we have always found them to be fast, reasonably priced, creative, artistic, and just plain very smart people.  The NetPilot folks are far more than just our web site designers.  They are our web advisors.  In over a decade, they have never let us down.”

George Blackburne, President
Blackburne & Sons Realty Capital Corporation

“When our team decided to move forward with our new project we knew we wanted to first start with a professional website that would be easy to use and maintain but at the same time allows us to grow as emerging technologies came about. John Merry and his team met every one of our criteria. His team was very professional, thorough, and on time. Before launch we asked for feedback from our members and everyone stated the same thing ‘very professional, easy to use, and clear’. We can’t thank John and his team enough for their help and design concept. It far exceeded our expectations.”

John Hofman, CEO
911 Tactical Performance

“When we decided it was time to update our corporate website, NetPilot came through as the clear choice. I can’t say enough about the superior expertise that John Merry and the NetPilot team brought to the task. In the beginning, John provided extraordinary guidance in website layout and design to fit our business. The result is an easy to navigate website that is both clean and crisp in its presentation. The NetPilot team is easy to work with, and I especially appreciated their ability to keep us organized and focused during the months it took for us to come up with just the right content and images. NetPilot understands that website creation is an iterative process and was very obliging in making changes along the way that improved the overall look and feel of the site. No pressure, but we always knew what tasks needed to be done in order to launch.”

David R. Moore, President
Rex Moore Electrical Contractors & Engineers, Sacramento, CA

“Thank you NetPilot! Our new website looks great and we couldn’t have done it without you. We’ve always appreciated your diligence in making our website more productive for our company, and we truly appreciate your constant accessiblity whenever we have questions. As you’ve learned over the past 15 years from working with us, we’re novices when it comes to the technology and computer industry, but your patience in teaching us and walking us through the aspects of our website, from initial design to finished product, cannot be duplicated. Your pricing is fair . . . and your service is exceptional.”

Keith Olson, Sr. Vice President
The Dominion Companies, Los Angeles, CA

“For many years, I have worked in the non-profit arena with marketing being a priority.  I have worked with multiple web designers over the years.  I would have to say that NetPilot is the best for many reasons.  Along with our website that they created winning many awards, they have been a pleasure to work with.  They excel in patience, reliability and simply say what they’re going to do and does it.  You might have noticed on the Food Bank website that we list NetPilot.  As El Dorado County’s largest charity, this speaks to many people.  By listing them, we become a reference and we stand behind them because they have stood behind us.”

Mike Sproull, Founder
Food Bank of El Dorado County

“Just want you to know that the website looks great!  We are receiving compliments from the front office staff who use the website to answer questions from the public.  They are very impressed with the way the site looks as well as the new information on the recreation pages with pool hours and more detailed, easy to find information. Maybe we are in the running for another Dottie Award!  Great Job!  Thank you!”

Sandi Kukkola, Former Assistant General Manager
El Dorado Hills Community Services District

“Thanks for your outstanding service. You were patient, gave excellent support and applied the right pressure to assist us in achieving our goal. Because of you, we now have a new exciting web presence designed to attract people to our business. Looking  forward to our  continued relationship as we work to expand our services.”

Dr. Edward J. Valeau
The ELS Group

“John and his team at NetPilot worked hard to create the website we envisioned for Lester Consulting Group, Inc. They were very helpful in offering suggestions and creative ideas that improve the user’s experience. Their responsiveness and attention to detail was consistent and impressive. I would refer them to any business or organization looking for quality web designers.”

Rose Lester, President
Lester Consulting Group, Inc.

“I’m really, really happy with the website. I think NetPilot did a phenomenal job. I was very intimidated thinking of working on the copy, but your encouragement and creativity motivated me to work hard. I’m very excited to share the site with others. Thanks for your help. Let me know if I can do anything to help promote you business. I plan on telling everyone about you.”

Craig H. Stoker, President
Stoker Insurance

“Having 28 years of experience with computers and technology, I am skeptical with all IT practitioners, including NetPilot. After having worked with them, I can recommend them with absolutely no reservation. When asked by Linked-in to pick 3 attributes that best describe them, I selected great results because it speaks to the overall experience working with them; high integrity because if you can’t trust someone, you can’t depend on them; and creative because consultants are supposed to help you think outside the box. NetPilot absolutely fulfilled all three of those attributes. John – thank you for the great work you did for us – you made a difference.”

Larry Mandelberg, Chairman
Innovative Education Management, Inc.

“John Merry is knowledgeable, creative, and delivers amazing results in his work. But what sets John and his team apart from the multitude of Web Designers, is superior customer Service. During my work with John, he exceeded my expectations by providing additional suggestions, feedback and new ideas. When we were late completing our milestone on a project, John was willing to work late to make up for our delay and ensure we got the project completed and out to our clients on time. John is willing to go above a beyond to ensure customer satisfaction.”

Glenda Bawden, Former Sales Operations Director
The ASPIRE! Group, LLC

What to see more?

Be sure to check out our FIVE-STAR rating and reviews on Yelp.com.


IMPORTANT: Be sure to see ALL ratings, as Yelp doesn’t always include all ratings as being “recommended” (even though every single one is legitimate).